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Service Details



    Job Transactions Documentation (TAWTHEEQ)

    This service is available in Arabic only

    Service Description

    In order to activate the concept of electronic transactions with government agencies and their integration with related systems, the Job Transactions Documentation service was launched to achieve the highest level of follow-up and documentation of job procedures and incidents automatically between government agencies and the Ministry of Civil Service. The job events and incidents of the government sector employees are recorded and updated electronically through the provision of this service to government agencies specialists.

    Service Preconditions
    How to Use the Service

      1. Request service authorization from the Ministry of Civil Service by the government agency representative;
      2. Signing in to the service through its related link;
      3. Choose job event/incident to be recorded;
      4. Enter beneficiary’s ID number;
      5. Complete and send the request data;
      6. Follow up on the status of requests and amend them in case they are returned from the ministry.​
    Service details
    • Service Fees: Free
    • Response Time: 6 working days
    • Availability: 24/7
    • Working hours: Sunday to Thursday from 8 AM to 3 PM
    Service Level Agreement (SLA)

    For service level agreement information, please visit the Service Level Agreement

    Help and Support
    For help and support, please visit the Help and page Support page
    User's Guide
    For more details on the service, please see the User's Guide (Available in Arabic only).
    Troubleshooting Guide
    The Ministry of Civil Service provides all its electronic services in clear and smooth procedures and steps, that are explained in the User Manual and through the instructions within each service. When using the service, the user may take wrong actions or procedures, and if it happens, an error message will be displayed to guide the user to the correct procedure to complete the use of the service.
    For more information on error messages and their troubleshooting, please see the Troubleshooting Guide (Available in Arabic only).
    Alternative Service Channels
    • The service can be obtained directly by visiting the Ministry of Civil Service or one of its branches. Please see Branches and Offices for more details.
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Last Update: 6/25/2019 10:09 AM
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