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Service Details



    Service Statement (BAYAN)

    This service is available in Arabic only

    Service Description

    This service provides automation for all verification procedures for the data of government employees who have completed their service period, taking into consideration the calculated service period for the purpose of retirement. The service enables issuance of service statement to be sent to the Public Pension Agency to complete retiree pension payments automatically.

    Service Preconditions
    How to Use the Service

      1. Request service authorization from the Ministry of Civil Service by the government agency representative;
      2. Signing in to the service through its related link;
      3. Create a new request;
      4. Submit the request after completing required information;
      5. Follow up on the status of the request.​
    Service details
    • Service Fees: Free
    • Response Time: 2 Working Days
    • Availability: 24/7
    • Working hours: Sunday to Thursday from 8 AM to 3 PM
    Process Overview
    Service Level Agreement (SLA)

    For service level agreement information, please visit the Service Level Agreement

    Help and Support
    For help and support, please visit the Help and page Support page
    User's Guide
    For more details on the service, please see the User's Guide (Available in Arabic only).
    Troubleshooting Guide
    The Ministry of Civil Service provides all its electronic services in clear and smooth procedures and steps, that are explained in the User Manual and through the instructions within each service. When using the service, the user may take wrong actions or procedures, and if it happens, an error message will be displayed to guide the user to the correct procedure to complete the use of the service.
    For more information on error messages and their troubleshooting, please see the Troubleshooting Guide (Available in Arabic only).
    Alternative Service Channels
    • The service can be obtained directly by visiting the Ministry of Civil Service or one of its branches. Please see Branches and Offices for more details.
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Last Update: 6/25/2019 10:09 AM
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